This Refund Policy explains the conditions, limitations and procedures related to refunds for digital products, applications, services and software provided by S.M Marketing.
S.M Marketing provides digital products, applications, educational systems, software solutions and online services.
Due to the nature of digital content and instant access delivery, refunds may not be available once products, files, platforms or services have been accessed, downloaded or activated.
Refund requests may be considered under specific circumstances, including:
Refunds will generally not be granted in the following situations:
If any subscription-based service is offered, users are responsible for managing cancellations before the next billing cycle.
Cancellation of subscriptions prevents future charges but does not automatically generate refunds for previous billing periods.
Initiating fraudulent chargebacks or payment disputes without contacting our support team first may result in suspension or permanent restriction of access to our services and platforms.
We encourage customers to contact us directly to resolve issues efficiently and fairly.
Approved refunds may take several business days to process depending on the payment provider, banking institution or transaction platform used during purchase.
S.M Marketing is not responsible for delays caused by third-party financial institutions.
We reserve the right to modify, update, discontinue or improve products and services at any time without prior notice.
Such updates or changes do not automatically qualify customers for refunds.
Customers purchasing products or services from outside Brazil are responsible for understanding local laws, taxes, currency conversion fees and financial regulations that may apply.
Refund-related requests must be submitted through our official support channels with sufficient purchase information for verification.
Company Name: 49.423.594 SHILTON ALMEIDA ARAUJO
Brand Name: S.M Marketing
Tax ID: 49.423.594/0001-32
Email: contact@smmarketingandbusiness.pro
Phone: +55 (32) 99955-0641
Address: R SARGENTO CUNHA, 440 — APT 1608 BLOCO 2 — BANDEIRANTES — CEP 36.047-010 — Juiz de Fora, Brazil.